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Welcome to Our Help Center

You've got questions? We've got answers!


General Questions

 

  • How to Install Presets to Lightroom Mobile (Android Tutorial by Flourish Presets)

1. Download Adobe Lightroom (FREE APP) from your Play Store.
2. Download the DNG Zip file via the link we've sent in your email.
3. Go to your Gallery
4. Select all DNG images to be imported/shared to your Lightroom.



  • How to Install Presets to Lightroom Mobile (IOS Tutorial by Flourish Presets)

1. Download Adobe Lightroom (FREE APP) from your App Store.
2. Download the DNG Zip file via the link we've sent in your email.
3. Go to the Search bar then find "Downloads".
4. Find the downloaded DNG Zip file then tap to unzip the folder.
5. Select all DNG files to be imported to your Lightroom.



Please take note that there are two types of files for desktop — XMP and LRT. You may use the XMP files for desktop if you are using the later versions of Lightroom. You may check these details below for your reference:

1. Lightroom Classic: version 7.3+ (use .xmp Files)
2. Lightroom (FREE): desktop version (use .xmp Files)
3. Lightroom 4, 5, 6 (use .lrtemplate Files)

To make sure which version of Lightroom you are using, you may click "Help" at the top of your Lightroom dashboard and then click "System Info" to find out.


 

Order Questions
  • I didn't receive my order confirmation/download link?

A: Have you already checked your spam/junk folder? Your order emails may have sent there in error. If this is the case, please be sure to mark us as a safe sender going forward!

In case that you are still unable to find your order confirmation/download emails, we recommend trying the following:

1. If you paid with PayPal, be sure to check the inbox of the email account associated with your PayPal account.
2. Reach out to our support team at support@flourishpresets.com with the following:

  • The first and last name associated with your order.
  • The name(s) of the product(s) you ordered.
  • A general estimate of the time/date of your order.

 

  • How/when will I receive my files?

A: You will receive access to your files immediately after your payment has been processed and your purchase has completed.

On your order confirmation page, you should see an "Access Digital Content" link:

If you did not receive a download email, please check your spam folder and the email address associated with your form of payment. You may also contact us at support@flourishpresets.com and we'll resend your email. We do send any products via mail - all delivery is digital.

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